Answer
Mar 29, 2023 - 08:40 AM
Not normally. Shoppers actually look for negative reviews to see how the company addresses customer concerns and problems. If you get a negative review, respond ASAP, and show how you fixed the problem. This will create more trust in your brand. Research shows that people don't trust brands with all 5-star reviews, so don't be afraid of them, just make sure that you fix the issues and respond to them.
