Answer
May 16, 2023 - 11:07 AM
Shopper Approved and Trustpilot are both customer review platforms that help businesses collect, manage, and promote customer feedback. However, there are some key differences between the two platforms.
Shopper Approved vs TrustpilotWhen assessing the two solutions, reviewers found Shopper Approved easier to use, set up, and administer. Reviewers also preferred doing business with Shopper Approved overall.
Reviewers felt that Shopper Approved meets the needs of their business better than Trustpilot.
When comparing quality of ongoing product support, reviewers felt that Shopper Approved is the preferred option.
For feature updates and roadmaps, our reviewers preferred the direction of Shopper Approved over Trustpilot.
Shopper Approved:
Shopper Approved is a subscription-based service. Businesses pay a monthly fee to use the platform.
Shopper Approved focuses on collecting verified reviews. This means that businesses must verify the identity of customers before they can leave a review.
Shopper Approved offers a variety of features to help businesses manage their reviews. These features include the ability to respond to reviews, track review trends, and filter reviews by product or service.
Trustpilot:
Trustpilot is a free service. Businesses can use the platform without having to pay a monthly fee.
Trustpilot does not require businesses to verify reviews. This means that anyone can leave a review, regardless of whether they are a customer of the business.
Trustpilot offers fewer features than Shopper Approved. Businesses cannot respond to reviews, track review trends, or filter reviews by product or service.
Which platform is right for you?
The best platform for you will depend on your specific needs and budget. If you are looking for a platform that offers a variety of features and helps you to collect verified reviews, then Shopper Approved may be a good option. If you are on a budget and do not need all of the features that Shopper Approved offers, then Trustpilot may be a better option.
