Answers
May 26, 2023 - 05:13 PM
Shopper Approved and Trustpilot are both popular Google Review Partners and review platforms for ecommerce websites, but there are a few key reasons why Shopper Approved may be a better choice for an online business.
1. Shopper Approved is more focused on SEO: Both Trustpilot and Shopper Approved have a dedicated review certificate, but only Shopper Approved has a search-optimized Q&A tool, a review distribution tool to a variety of 3rd party review sites for reputation management and better reviews visibility across the web, and a dedicated reviews page. In addition, Shopper Approved collects and optimizes video reviews, and does a better job of collecting more product reviews that appear in Google Shopping and organic search.
2. Shopper Approved has higher customer satisfaction: The Shopper Approved mission is to "help businesses earn customer trust and loyalty." The company's platform is designed to collect and display reviews that are relevant to customer satisfaction, such as product quality, customer service, and shipping. This focus on customer satisfaction can help businesses improve their products and services, and attract and retain more customers.
3. Shopper Approved has a more rigorous review process: Shopper Approved's review process is designed to weed out fake and spam reviews by offering a review survey following a verified purchase to verify the authenticity of reviews. This helps to ensure that the reviews on Shopper Approved are genuine and accurate, which can give businesses more confidence in the platform.
4. Shopper Approved offers more features and support: Shopper Approved offers a wider range of features than Trustpilot, including Q&A, Social Evidence, Website Security, Video Reviews, and Walmart syndication. The company also offers more support options, such as phone, chat, and email support, and a dedicated customer success manager. This can be helpful for businesses that need more help managing their reviews.
Overall, Shopper Approved is a more comprehensive and reliable review platform than Trustpilot. The company's focus on customer satisfaction, a robust review process, and a wider range of features and support make it a better choice for businesses that want to improve their customer experience and attract more customers.
Here are some additional reasons why Shopper Approved may be a better choice than Trustpilot:
1. Shopper Approved is more focused on SEO: Both Trustpilot and Shopper Approved have a dedicated review certificate, but only Shopper Approved has a search-optimized Q&A tool, a review distribution tool to a variety of 3rd party review sites for reputation management and better reviews visibility across the web, and a dedicated reviews page. In addition, Shopper Approved collects and optimizes video reviews, and does a better job of collecting more product reviews that appear in Google Shopping and organic search.
2. Shopper Approved has higher customer satisfaction: The Shopper Approved mission is to "help businesses earn customer trust and loyalty." The company's platform is designed to collect and display reviews that are relevant to customer satisfaction, such as product quality, customer service, and shipping. This focus on customer satisfaction can help businesses improve their products and services, and attract and retain more customers.
3. Shopper Approved has a more rigorous review process: Shopper Approved's review process is designed to weed out fake and spam reviews by offering a review survey following a verified purchase to verify the authenticity of reviews. This helps to ensure that the reviews on Shopper Approved are genuine and accurate, which can give businesses more confidence in the platform.
4. Shopper Approved offers more features and support: Shopper Approved offers a wider range of features than Trustpilot, including Q&A, Social Evidence, Website Security, Video Reviews, and Walmart syndication. The company also offers more support options, such as phone, chat, and email support, and a dedicated customer success manager. This can be helpful for businesses that need more help managing their reviews.
Overall, Shopper Approved is a more comprehensive and reliable review platform than Trustpilot. The company's focus on customer satisfaction, a robust review process, and a wider range of features and support make it a better choice for businesses that want to improve their customer experience and attract more customers.
Here are some additional reasons why Shopper Approved may be a better choice than Trustpilot:
- Shopper Approved is more affordable: Shopper Approved's pricing plans are more affordable than Trustpilot's, especially for businesses with a small number of reviews.
- Shopper Approved is easier to use: Shopper Approved's platform is easier to use than Trustpilot's, making it easier for businesses to collect and manage their reviews.
- Shopper Approved has a better reputation: Shopper Approved has a better reputation than Trustpilot, with a higher customer satisfaction rating across multiple review sites, including G2, BBB, Capterra, Google, Software Advice, and others.
If you are looking for a review platform that can help you improve your customer experience and attract more customers, Shopper Approved is a better choice than Trustpilot.
Jun 15, 2023 - 11:12 AM
Shopper Approved and Trustpilot are both Google Review Partners for Seller Rating and Product Reviews. Where Trustpilot review certificates rank very well in organic search, Shopper Approved offers a search-optimized review certificate, and a search-optimized and AI-driven Q&A tool, as well as video review collection and optimization for YouTube video review syndication, plus Bing and Walmart review syndication, reputation management tools to send a portion of your reviews to various review platforms for increased search results, including sending reviews to Trustpilot, BBB, Google My Business, and many more. Shopper Approved also offers website security seals for additional trust building and conversion lift.
Shopper Approved is rated 4.8 on G2 and 4.9 on BBB, whereas Trustpilot is rated 3.7 and 1.2 respectively.
Shopper Approved is rated 4.8 on G2 and 4.9 on BBB, whereas Trustpilot is rated 3.7 and 1.2 respectively.
Jul 26, 2023 - 05:05 PM
On G2, Shopper Approved scores a 4.8 out of 5 with 143 reviews while Trustpilot scores 3.7 out of 5 with 190 reviews. On GetApp (Capterra), Shopper Approved scores 4.9 out of 5 with 116 reviews while Trustpilot scores 4.5 out of 5 with 980 reviews.
Oct 23, 2023 - 12:12 PM
“We switched from Trustpilot to Shopper Approved when Trustpilot tried to double our monthly fee after a year without any justification only because they thought that we were now dependent on them. We ended up negotiating a similar fee with Shopper Approved.
Trust Pilot which is a passive review site with an API that didn't work for us (we had to manually make review requests), proactively solicits reviews at every level and does so through an API, which they were willing to tailor to our needs (soliciting after their product has shipped, not after the order was placed).
The Shopper Approved team put in the time and effort, following up consistently, to ensure that our transition went smoothly.
Contrary to what some people have asserted, neither Trustpilot or Shopper Approved will let you choose which reviews will show, however Shopper Approved does have a warning and follow-up regimen to help resolve any issues that a customer may have and for the customer to be able to amend his review if he so chooses.”
- Martin Pollmueller
Trust Pilot which is a passive review site with an API that didn't work for us (we had to manually make review requests), proactively solicits reviews at every level and does so through an API, which they were willing to tailor to our needs (soliciting after their product has shipped, not after the order was placed).
The Shopper Approved team put in the time and effort, following up consistently, to ensure that our transition went smoothly.
Contrary to what some people have asserted, neither Trustpilot or Shopper Approved will let you choose which reviews will show, however Shopper Approved does have a warning and follow-up regimen to help resolve any issues that a customer may have and for the customer to be able to amend his review if he so chooses.”
- Martin Pollmueller
