DecorPlanet.com Reviews

Very easy to order online and was immediately contacted to schedule delivery.

Placed order weeks ago. Still no information about delivery. Contacted Customer Services and got zero answers.
I have a critical delivery window and can not even make contingency plans.
Will not use the company again and will probably cancel order in the next few days.

The website was straightforward and easy to navigate

This particular pull is on back order everywhere and for a moment I thought Decor Planet was as well, but they worked hard to get the pull and is able to fill my order. I am thankful...this Client is closing and yet a whole wall was missed at the original order count. AHHH...THANK YOU DECORPLANET!

Great product selection but the longest shipping ever.

I await estimated delivery time. May need to change shipping address is it arrives too late.

I had only partial shipment and AFTER the expected ship date of the delayed portion of the order, I contacted customer shipment. Received an answer that part of my delayed shipment would be shipped within 3 business days (and I'd received notification when it did) and the rest would be a further 4-6 weeks delayed. Now it has been two weeks since that email and the portion that was supposed to ship in 3 days still hasn't shipped and the website still shows that the entire portion of my order that is delayed was supposed to have shipped 3 weeks ago, no update from decor plant whatsoever except an erroneous response to my inquiry.

Vi Dang was very helpful in identifying part I needed. Quickly responded to several of my questions via email. Also directed me to vendors where I could obtain the part.

We found a fan that, I think, will exactly fit our needs. The fan was too expensive, but the discounts made it more affordable (we're willing to pay more for a Craftmade fan--they're amazing) . The website was easy to use so ordering was simple. We're looking forward to deliver in a couple of weeks.

Very pleased I could get this part quickly

Easy review, good selection, slightly higher prices than the box stores but more customization. Never heard of the company before so hoping for a great overall experience

Is more than two weeks. I still waiting for what I buy.

Very easy website to use, - ordering was simple !! I knew exactly which tv stand/ with fireplace and brick look I wanted. Did a lot of searching and it was on backorder everywhere I looked....until I found Decor Planet !! AND the price was less !!

I was real happy that you had my searched product for sale.
I immediately purchased only to find you did not have the product in stock and essentially gave me an estimated shipping date of one month out.
This is bate advertising and selling. Not cool with this technique.
Now I as a consumer must track your estimated delivery date. Should that change do I have recourse or an ability to cancel and full refund?

Ordered product from Decor Planet that appeared to be in stock 11/20. Received an email notification the following day, product would be shipped on 11/30. Contacted customer service this morning to determine status of order because information on Decor Planet's website states the order is still in production.