Empire Today® Makes Getting Beautiful New Floors Easy

For more than 60 years, Empire® has sold installed-flooring in homes just like yours. It’s what we do every day, and we’ve done it for more than 3 Million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!

*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

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5,268 Verified Customer Reviews

5,268 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.4

Overall Star
Rating

5 Shopper Approved - Review Star
3746
(71.1%)
4 Shopper Approved - Review Star
679
(12.9%)
3 Shopper Approved - Review Star
355
(6.7%)
2 Shopper Approved - Review Star
197
(3.7%)
1 Shopper Approved - Review Star
291
(5.5%)

Would Recommend
4.4
5 Shopper Approved - Review Star
3825
4 Shopper Approved - Review Star
563
3 Shopper Approved - Review Star
305
2 Shopper Approved - Review Star
167
1 Shopper Approved - Review Star
411
Customer Service
3.1
5 Shopper Approved - Review Star
485
4 Shopper Approved - Review Star
160
3 Shopper Approved - Review Star
137
2 Shopper Approved - Review Star
130
1 Shopper Approved - Review Star
410
SHOW DETAILS

5-star reviews
3,500+

5-star reviews

10 years collecting reviews

About this Company

Empire Today® Makes Getting Beautiful New Floors Easy

For more than 60 years, Empire® has sold installed-flooring in homes just like yours. It’s what we do every day, and we’ve done it for more than 3 Million satisfied customers. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. Get new floors without the hassle. We make it easy with our shop-at-home convenience, quality products at great prices, and professional installation, even as soon as Next Day*!

*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

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S
Susana R.
2 hours ago , CA

Everyone was wonderful! Great job!. We are very happy with our new floors!!

Would Recommend
5/5

D
Dorie
4 hours ago , MN

We were very pleased with the agent that came to our home, he brought a wide selection of products to chose from. Empire I would recommend to anyone.

Would Recommend
5/5

C
Carole
Today , CA

Katherine "Kathi" Warren gave a very Professional & complete description of what product Empire had to offer with both Laminate for my kitchen & carpets for my Living & Family rooms. Answered the questions I had at the time of the estimate. When I received the actual quote via my email, she also called me back to explain a few additional questions I had on the estimate. Very knowledgeable Sales Employee. I can hardly wait until the installation dates for my new flooring.

Would Recommend
5/5
Customer Service
5/5

J
Jennings F.
1 day ago , MN

Our Flooring Consultant Steven Sbarbaro was right on time and got right to business, he introduced himself and we had a little small talk. ( very comfortable) Steve asked some general questions and then went out and got samples, we were looking for hard flooring. Steve then mentioned he could measure up areas we wanted carpet and he said at least you will have it and you could call me anytime if you wanted to add this. I informed Steve that I did have another company coming on Wednesday and he said I would definitely get a couple of quotes. Steve said I will match any comparable products. Steve reviewed his measurements with us. He also brought in carpet samples that we picked a carpet from . Steve explained the difference between his samples. Long story short if I would have had another bid before Steve showed up I probably would have signed that evening. No high pressure sales that I was fearing. We were very impressed. Thank you Empire Today.

Would Recommend
5/5

J
Jon F.
1 day ago , MN

David was very informative about the flooring and what it would take to make it work and look great. He is very knowledgeable about what products look good together and how they would be applied in our home.

Would Recommend
5/5

A
Anonymous Customer
2 days ago , MN

Good information provided. Was a little late for appointment and it did take awhile to get an estimate.

Would Recommend
4/5

J
Johnnie M.
2 days ago , MN

Rick, the sales person came to my home to provide me with an estimate for my flooring. Upon entry into my home, Rick was very professional and helpful while I chose the type of flooring I wanted. He showed me several options and colors. I was also satisfied with the prices and payment options. My overall experience was a great success. Thank you Rick!!!

Would Recommend
5/5
Customer Service
5/5

K
Kelly N.
2 days ago , NY

Our Sales rep was amazing and very professional

Would Recommend
5/5

B
Bryan
2 days ago , MN

My sales rep Chris was AMAZING. Please make sure this gets back to him. He was exceptionally knowledgeable, incredibly helpful, straightforward and above all.....was not a high pressure overbearing dinkus. His easygoing nature did not betray his confidence...he was as confident as a salesman as they come. He was confident in the product and his company and that showed. What he did lack was arrogance and that was refreshing. I also appreciate the lack of a 'free vacation' voucher your company DOES NOT offer. Empire has done 3 of my last 4 flooring projects. My big regret was the one Empire did not do. While I did not make a decision for my new floors today, rest assured Empire will get the job when I can raise the money. Unfortunately I have a bathroom project that has taken priority and has gone over budget. There will be no other quotes for my flooring. This is based on the strength of Chris and my prior experience with your company.

Would Recommend
5/5

A
Anonymous Customer
2 days ago

I didn't get my floors put in yet, but I'm gonna remark on Tony Jetta for being such a great sales person. He was very patient with me which I can be a pain in neck but he was kind and I'm so happy that he was the man that came to help me pick out the flooring that I decided to get

Would Recommend
5/5

G
Great E.
4 days ago , MN

Great experience all around from the selection process to the quick installation. Don Wolpers was friendly and knowledgeable and provided the right kind of samples to me to look at. The installers arrived when they said they would and completed my project by the end of the day.

Would Recommend
5/5

A
Anonymous Customer
5 days ago

We has a sales associate out to see about new flooring for our kitchen, diningroomand hallway. Evan was courteous, friendly and knowledgeable. He took the tome to explain the various products so that we made an informed decision. Very happy with the service we've received thus far.

Would Recommend
5/5

F
Frederick U.
6 days ago , NY

The two salesmen that sold us the carpet were very good and knew their job well . From showing us carpet to measuring our rooms. Very friendly and respectful

Would Recommend
5/5
Customer Service
5/5

J
Jonathan M.
6 days ago , MN

Salesman was really helpful, we got the financing we needed and the flooring was in stock at Empire, plus we were able to have it installed when we wanted it installed

Would Recommend
5/5

N
Newly J.
6 days ago , NY

Mr Carlos and the other gentleman were very nice and work very well. They gave me an excellent job. Will definitely do business again.

Would Recommend
5/5

A
Anonymous Customer
6 days ago

So far we've been happy with our contact with Empire. We are scheduled to have carpeting installed soon.

Would Recommend
4/5

A
Anonymous Customer
6 days ago

I'm frustrated by your process. It's ridiculous that you can't give a shorter window the night before or at least first thing in the morning. It's 10:30am and no calls to let me know a time.
I requested morning with the sales guy and he told me he would put in a request. If they couldn't do it they would come the next day. Called today and was told no openings tomorrow. Horrible process. Won't use you again. People work and can't afford an entire day home. If I knew I would have just scheduled it for Sat. Now I have to wish another week.

Would Recommend
2/5
Customer Service
2/5

Company Response

Dear customer, this is not the experience we wish for our customers. We'll be reviewing your concerns and will be in touch with you soon. 


A
Arnold &.
6 days ago , CA

We had a representative named Katherine come by yesterday. She was very professional and organized. I would have liked to see a few more samples in the color we wanted, but either way the price of the job was more than we will pay. We called because of the buy 1 get 2, but waterproof flooring was not included in that deal, so we are opting out. I wish this was stated in the ad I read prior to wasting my time and Katherine's time to be honest. She was absolutely amazing, and if I had that kind of money I would have went with empire based on her friendly personality.

Would Recommend
3/5

P
Patricia M.
1 week ago , NY

Great experience , the workers installed the floors in 2 hours

Would Recommend
5/5

A
Anonymous Customer
1 week ago

Installation and the people doing it were superb. When we signed up did not know we needed electrical heaters for the unfinished basement rug.

Would Recommend
4/5

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