inthelighturns.com Reviews

About this Company

Grieving from the loss of a loved one, while planning for their final rest, is something that no one should have to do alone. Susan Fraser, founder of In The Light Urns, and her husband Rick learned this firsthand with the unexpected death of their young son.

Out of the depths of this tragedy grew a movement to make sure that families have a light to follow during what, for many, is the darkest time of their lives. Our customers come to us with great need, at a time of tremendous suffering. In The Light Urns began with a simple mission: Give people a path forward, as they prepare to say their last goodbyes.

In The Light Urns recognizes that each family is exceptional, as is the person they have lost. We specialize in Custom Cremation Memorial Products, Cremation Memorial Jewelry, and keepsakes that can be made as unique as our customers’ imaginations. Our experience and dedication allow us to design and build cremation urns unlike any you have ever seen. In all our endeavors, we aim to create a fitting resting place that brings to life your memories, your love and a sense of hope in what lays beyond.

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12,906 Verified Customer Reviews

12,906 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
10K+
(82.6%)
4 Shopper Approved - Review Star
1742
(13.5%)
3 Shopper Approved - Review Star
434
(3.4%)
2 Shopper Approved - Review Star
40
(0.3%)
1 Shopper Approved - Review Star
26
(0.2%)

Product Satisfaction
4.8
5 Shopper Approved - Review Star
1491
4 Shopper Approved - Review Star
145
3 Shopper Approved - Review Star
47
2 Shopper Approved - Review Star
18
1 Shopper Approved - Review Star
7
Customer Service
4.7
5 Shopper Approved - Review Star
173
4 Shopper Approved - Review Star
12
3 Shopper Approved - Review Star
4
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
8
SHOW DETAILS

5-star reviews
10K+

5-star reviews

6 years collecting reviews
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S
Shopper Approved - Verified Customer Sherri
31 minutes ago , WA

The urn pendant I ordered was perfect. I couldn't be more pleased with the way it turned out and it arrived quickly. I would not hesitate to order from your company again.

Product Satisfaction
5/5

Company Choice

I searched Google, found your company and liked what I saw. Also, the reviews were good.


J
Shopper Approved - Verified Customer John L.
1 hour ago , TX

Such a beautiful product for our little angel

Product Satisfaction
5/5

J
Shopper Approved - Verified Customer Jill B.
1 hour ago , PA

Love your products!

Product Satisfaction
5/5

Company Choice

I was specifically looking for Ankh cremation pendants for my companion animals.

My silver ankh pendant was stolen, so I'm replacing it. (I have a whole box of my akita's ashes left, so it's no bother.)

Company Response

Hi Jill,

Thank you so much for your kind words! We're thrilled to hear that you love our products. Your satisfaction is our top priority, and we're grateful for your support. If you ever need anything or have any questions, please feel free to reach out.

Susan Fraser


B
Shopper Approved - Verified Customer Betty T.
2 hours ago , PA

Easy to use website and beautiful products.

Product Satisfaction
5/5

D
Shopper Approved - Verified Customer Deanna D.
Today , TX

Love the item we bought for our live one who passed away.

Product Satisfaction
5/5

Company Choice

The website


S
Shopper Approved - Verified Customer samantha J.
Today , IL

I've been trying to find out about the birthstone link that they were out of but can't get ahold of anyone

Product Satisfaction
5/5
Customer Service
1/5

Company Choice

I love the products


M
Shopper Approved - Verified Customer Marc T.
Today , NY

Very prompt. Handled my issue quickly.

Product Satisfaction
5/5
Customer Service
5/5

K
Shopper Approved - Verified Customer Kaleb L.
1 day ago , PA

Experience was good easy to find what your looking for

Product Satisfaction
5/5

Company Choice

Found that yous have an urn gremlin bell


S
Shopper Approved - Verified Customer Steven L.
1 day ago , IN

Very efficient and prompt.

Product Satisfaction
5/5

J
Shopper Approved - Verified Customer Jessica L.
1 day ago , OK

Great! Highly Recommend! I appreciate you guys asking me to preview my image on my urn before making it!

Product Satisfaction
5/5

Company Choice

Found you on the web while I google image urns for my dad.


B
Shopper Approved - Verified Customer Britnie F.
1 day ago , TX

Absolutely loved the urn I received! Fast shipping with next day air. No complaints at all.

Product Satisfaction
5/5

Company Choice

The toolbox urn was absolutely perfect for my father’s ashes!


L
Shopper Approved - Verified Customer Lynne J.
1 day ago , MT

The family was able to choose the perfect urn for their child for a reasonable price. I was a bit confused about the "Lifetime Guarantee". How long is the "Lifetime"?

Company Choice

You had the perfect urn for the family.

Company Response

Hi Lynne,

Thank you for your positive review, and we're glad to hear that the family was able to find the perfect urn for their child at a reasonable price. Regarding the "Lifetime Guarantee," we understand your confusion and appreciate the opportunity to clarify.

Our "Lifetime Guarantee" ensures that the urn will remain free from defects in materials and workmanship for the duration of its lifetime. This means that if you encounter any issues with the urn due to manufacturing defects or flaws, we will be happy to replace it at no additional cost.

We understand that the term "lifetime" can vary depending on interpretation, and we strive to provide clarity and transparency to our customers. If you have any further questions or concerns about our guarantee or any other aspect of our products, please don't hesitate to reach out to us.

Once again, thank you for your feedback, and we're grateful for the opportunity to serve you and your family during this difficult time.

Susan Fraser


D
Shopper Approved - Verified Customer Donna F.
1 day ago , NY

There were no instructions on how to open. Scratched one before I called for help. Perhaps instructions could be included with delivery or in description online.

Product Satisfaction
4/5
Customer Service
5/5

Company Choice

Perfect to represent my husband and approved by the family members who received them.


A
Shopper Approved - Verified Customer Ashley W.
1 day ago , IL

Looking for the perfect urn for my auntie, found the perfect one in a great color that I know she would love.

Product Satisfaction
5/5

Company Choice

Best selection and prices

Company Response

Hi Ashley,

We're delighted to hear that you found the perfect urn for your auntie! It's heartwarming to know that our selection of colors resonated with you and captured something special about her. Thank you for entrusting us with such an important decision during this time. If there's anything else we can assist you with, please don't hesitate to let us know.

Susan Fraser


K
Shopper Approved - Verified Customer Kathy B.
1 day ago , WI

The urn was very nice. Shipping was very prompt.

Product Satisfaction
5/5

Company Choice

You had the urn I was looking for.


B
Shopper Approved - Verified Customer Beverly O.
1 day ago , OK

We were very satisfied with my fathers urn. So we did the same for my father in law.

Product Satisfaction
5/5

D
Shopper Approved - Verified Customer Dawn G.
2 days ago , MB

Our first urn arrived and the base was damaged, customer service was so awesome and a new urn arrived in a week. The urn was perfect and we were thrilled.

Product Satisfaction
5/5
Customer Service
5/5

Company Choice

You had a Stanley Cup urn.


C
Shopper Approved - Verified Customer Carmine F.
2 days ago , CA

Very easy process.

Company Choice

Design

Company Response

Hi Carmine,

Thank you for your feedback! We're delighted to hear that you found the process easy. Making things simple and straightforward for our customers is one of our top priorities, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for choosing us for your needs.

Susan Fraser


Y
Shopper Approved - Verified Customer Yvonna J.
2 days ago , IN

Very fast and very helpful, loved the designs

Company Choice

Because my husband was a gun guy

Company Response

Hi Yvonna,

Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our service and found our designs to your liking. Providing fast and helpful assistance to our customers is a top priority for us, and we're thrilled that we could meet your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Your satisfaction means everything to us, and we're grateful for the opportunity to serve you. Thank you again for choosing us!

Susan Fraser


L
Shopper Approved - Verified Customer Lori H.
2 days ago , OK

This is my second time ordering, great selection to choose from. Quick and easy.

Company Choice

You had a specific product I was looking for.

Company Response

Hi Lori,

Thank you so much for your continued support and for choosing us again! We're thrilled to hear that you found our selection great and the ordering process quick and easy. Providing a seamless experience for our customers is something we take great pride in, and we're delighted that we could meet your expectations once again. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Your satisfaction means the world to us, and we're grateful for the opportunity to serve you. Thank you again for your loyalty!

Susan Fraser


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