Grieving from the loss of a loved one, while planning for their final rest, is something that no one should have to do alone. Susan Fraser, founder of In The Light Urns, and her husband Rick learned this firsthand with the unexpected death of their young son.
Out of the depths of this tragedy grew a movement to make sure that families have a light to follow during what, for many, is the darkest time of their lives. Our customers come to us with great need, at a time of tremendous suffering. In The Light Urns began with a simple mission: Give people a path forward, as they prepare to say their last goodbyes.
In The Light Urns recognizes that each family is exceptional, as is the person they have lost. We specialize in Custom Cremation Memorial Products, Cremation Memorial Jewelry, and keepsakes that can be made as unique as our customers’ imaginations. Our experience and dedication allow us to design and build cremation urns unlike any you have ever seen. In all our endeavors, we aim to create a fitting resting place that brings to life your memories, your love and a sense of hope in what lays beyond.
12,906 Verified Customer Reviews
12,906 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.8
Overall Star
Rating
5-star reviews
- 9716 West Grove Avenue, Visalia, CA, USA
-
Today: 05:00AM-08:00PM
- Sunday08:00AM-08:00PM
- Monday05:00AM-08:00PM
- Tuesday05:00AM-08:00PM
- Wednesday05:00AM-08:00PM
- Thursday05:00AM-08:00PM
- Friday05:00AM-08:00PM
- Saturday08:00AM-08:00PM
- [email protected]
- +18007573488
- inthelighturns.com/contact
About This Company
Grieving from the loss of a loved one, while planning for their final rest, is something that no one should have to do alone. Susan Fraser, founder of In The Light Urns, and her husband Rick learned this firsthand with the unexpected death of their young son.
Out of the depths of this tragedy grew a movement to make sure that families have a light to follow during what, for many, is the darkest time of their lives. Our customers come to us with great need, at a time of tremendous suffering. In The Light Urns began with a simple mission: Give people a path forward, as they prepare to say their last goodbyes.
In The Light Urns recognizes that each family is exceptional, as is the person they have lost. We specialize in Custom Cremation Memorial Products, Cremation Memorial Jewelry, and keepsakes that can be made as unique as our customers’ imaginations. Our experience and dedication allow us to design and build cremation urns unlike any you have ever seen. In all our endeavors, we aim to create a fitting resting place that brings to life your memories, your love and a sense of hope in what lays beyond.
31 minutes ago , WA
The urn pendant I ordered was perfect. I couldn't be more pleased with the way it turned out and it arrived quickly. I would not hesitate to order from your company again.
Company Choice
I searched Google, found your company and liked what I saw. Also, the reviews were good.
1 hour ago , TX
Such a beautiful product for our little angel
1 hour ago , PA
Love your products!
Company Choice
I was specifically looking for Ankh cremation pendants for my companion animals.
My silver ankh pendant was stolen, so I'm replacing it. (I have a whole box of my akita's ashes left, so it's no bother.)
Company Response
Hi Jill,
Thank you so much for your kind words! We're thrilled to hear that you love our products. Your satisfaction is our top priority, and we're grateful for your support. If you ever need anything or have any questions, please feel free to reach out.
Susan Fraser
2 hours ago , PA
Easy to use website and beautiful products.
Today , TX
Love the item we bought for our live one who passed away.
Company Choice
The website
Today , IL
I've been trying to find out about the birthstone link that they were out of but can't get ahold of anyone
Company Choice
I love the products
Today , NY
Very prompt. Handled my issue quickly.
1 day ago , PA
Experience was good easy to find what your looking for
Company Choice
Found that yous have an urn gremlin bell
1 day ago , IN
Very efficient and prompt.
1 day ago , OK
Great! Highly Recommend! I appreciate you guys asking me to preview my image on my urn before making it!
Company Choice
Found you on the web while I google image urns for my dad.
1 day ago , TX
Absolutely loved the urn I received! Fast shipping with next day air. No complaints at all.
Company Choice
The toolbox urn was absolutely perfect for my father’s ashes!
1 day ago , MT
The family was able to choose the perfect urn for their child for a reasonable price. I was a bit confused about the "Lifetime Guarantee". How long is the "Lifetime"?
Company Choice
You had the perfect urn for the family.
Company Response
Hi Lynne,
Thank you for your positive review, and we're glad to hear that the family was able to find the perfect urn for their child at a reasonable price. Regarding the "Lifetime Guarantee," we understand your confusion and appreciate the opportunity to clarify.
Our "Lifetime Guarantee" ensures that the urn will remain free from defects in materials and workmanship for the duration of its lifetime. This means that if you encounter any issues with the urn due to manufacturing defects or flaws, we will be happy to replace it at no additional cost.
We understand that the term "lifetime" can vary depending on interpretation, and we strive to provide clarity and transparency to our customers. If you have any further questions or concerns about our guarantee or any other aspect of our products, please don't hesitate to reach out to us.
Once again, thank you for your feedback, and we're grateful for the opportunity to serve you and your family during this difficult time.
Susan Fraser
1 day ago , NY
There were no instructions on how to open. Scratched one before I called for help. Perhaps instructions could be included with delivery or in description online.
Company Choice
Perfect to represent my husband and approved by the family members who received them.
1 day ago , IL
Looking for the perfect urn for my auntie, found the perfect one in a great color that I know she would love.
Company Choice
Best selection and prices
Company Response
Hi Ashley,
We're delighted to hear that you found the perfect urn for your auntie! It's heartwarming to know that our selection of colors resonated with you and captured something special about her. Thank you for entrusting us with such an important decision during this time. If there's anything else we can assist you with, please don't hesitate to let us know.
Susan Fraser
1 day ago , WI
The urn was very nice. Shipping was very prompt.
Company Choice
You had the urn I was looking for.
1 day ago , OK
We were very satisfied with my fathers urn. So we did the same for my father in law.
2 days ago , MB
Our first urn arrived and the base was damaged, customer service was so awesome and a new urn arrived in a week. The urn was perfect and we were thrilled.
Company Choice
You had a Stanley Cup urn.
2 days ago , CA
Very easy process.
Company Choice
Design
Company Response
Hi Carmine,
Thank you for your feedback! We're delighted to hear that you found the process easy. Making things simple and straightforward for our customers is one of our top priorities, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for choosing us for your needs.
Susan Fraser
2 days ago , IN
Very fast and very helpful, loved the designs
Company Choice
Because my husband was a gun guy
Company Response
Hi Yvonna,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our service and found our designs to your liking. Providing fast and helpful assistance to our customers is a top priority for us, and we're thrilled that we could meet your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Your satisfaction means everything to us, and we're grateful for the opportunity to serve you. Thank you again for choosing us!
Susan Fraser
2 days ago , OK
This is my second time ordering, great selection to choose from. Quick and easy.
Company Choice
You had a specific product I was looking for.
Company Response
Hi Lori,
Thank you so much for your continued support and for choosing us again! We're thrilled to hear that you found our selection great and the ordering process quick and easy. Providing a seamless experience for our customers is something we take great pride in, and we're delighted that we could meet your expectations once again. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Your satisfaction means the world to us, and we're grateful for the opportunity to serve you. Thank you again for your loyalty!
Susan Fraser
- 9716 West Grove Avenue, Visalia, CA, USA
-
Today: 05:00AM-08:00PM
- Sunday08:00AM-08:00PM
- Monday05:00AM-08:00PM
- Tuesday05:00AM-08:00PM
- Wednesday05:00AM-08:00PM
- Thursday05:00AM-08:00PM
- Friday05:00AM-08:00PM
- Saturday08:00AM-08:00PM
- [email protected]
- +18007573488
- inthelighturns.com/contact
About this Company
Grieving from the loss of a loved one, while planning for their final rest, is something that no one should have to do alone. Susan Fraser, founder of In The Light Urns, and her husband Rick learned this firsthand with the unexpected death of their young son.
Out of the depths of this tragedy grew a movement to make sure that families have a light to follow during what, for many, is the darkest time of their lives. Our customers come to us with great need, at a time of tremendous suffering. In The Light Urns began with a simple mission: Give people a path forward, as they prepare to say their last goodbyes.
In The Light Urns recognizes that each family is exceptional, as is the person they have lost. We specialize in Custom Cremation Memorial Products, Cremation Memorial Jewelry, and keepsakes that can be made as unique as our customers’ imaginations. Our experience and dedication allow us to design and build cremation urns unlike any you have ever seen. In all our endeavors, we aim to create a fitting resting place that brings to life your memories, your love and a sense of hope in what lays beyond.
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