My name is Brooke, the owner of The Paisley Heart! I'm married to a true gem of a guy (Jon) that supports my crazy and helps me raise up our 4 sons. To say life is busy is an understatement and I wouldn’t change a second of it! Truly! I left corporate America & started this boutique in 2013! Time is flying, y’all! I’m beyond grateful you’ve chosen to shop at TPH & want to assure you that customer service is and always has been my #1 priority! I want to take the best care of you I possibly can & I promise to treat you the same as I would my very best friend! My ultimate goal is to make sure your shopping experience is fun, rewarding, and PERSONAL from the beginning to end! Sharing life together is by far my favorite part of this adventure! With a personalized fit video for every item The Paisley Heart offers, I'm taking the guesswork out of online shopping!!
90 Verified Customer Reviews
90 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.8
Overall Star
Rating
5-star reviews
About this Company
My name is Brooke, the owner of The Paisley Heart! I'm married to a true gem of a guy (Jon) that supports my crazy and helps me raise up our 4 sons. To say life is busy is an understatement and I wouldn’t change a second of it! Truly! I left corporate America & started this boutique in 2013! Time is flying, y’all! I’m beyond grateful you’ve chosen to shop at TPH & want to assure you that customer service is and always has been my #1 priority! I want to take the best care of you I possibly can & I promise to treat you the same as I would my very best friend! My ultimate goal is to make sure your shopping experience is fun, rewarding, and PERSONAL from the beginning to end! Sharing life together is by far my favorite part of this adventure! With a personalized fit video for every item The Paisley Heart offers, I'm taking the guesswork out of online shopping!!
10/10/2022
I ALWAYS get tons of compliments when I wear TPH!
Referral Source
From a friend several years ago
Company Response
Woo hoo! We LOVE hearing that! Thank you, Ashley!
10/09/2022 , TX
The only reason I gave 4 instead of 5 stars on the products / services is the return policy. I actually agree with the timing, but it's the difficulty of returning anything that bothers me. I have only needed to return about 4 or 5 things of the many, many items I've purchased. I would completely understand if I could only return for store credit, but the process could be easier. If there was a return label link to click on through the app or online that could be printed out from my computer, it would make me less hesitant to shop on Amazon or other stores for the same brands or similar items.
Referral Source
Danielle Bobe, immediately after the site was created and I've been shopping with them since the very beginning.
Company Response
Hi Angie, We totally hear ya and feel that pain point! We're working on trying to get some sort of "print your return label here" type of feature. Amazon does SO well at this! In the interim, we do always tell customers that you can pay and print online for USPS, UPS and FedEx and schedule a (free) pickup to at least eliminate a trip. Hope that helps. Thanks so much for the feedback! We definitely want all your business ;)
10/06/2022 , TX
Prices on things seem to have risen but not proportional to inflation. I am glad the free shipping is back after it's brief absence.
Referral Source
Coworker
Company Response
Thanks, Julie! Prices are rising on all things unfortunately. We are always hunting the best deals without skimping on quality for our ladies. We'll never take away free shipping again. It's our THANK YOU to our customers.
10/05/2022
I love shopping with The Paisley Heart! You can't beat the quality of the clothes and their prices. I receive compliments just about everytime I wear anything from The Paisley Heart. I have ever only had to return one item which did not fit. The return was so easy.
Referral Source
my daughter
Company Response
Thank you so much, Linda!!
10/05/2022
Love the variety of options and different models showing the clothes. My biggest disappointment lately in the past several months is everything is always waitlisted as soon as I get the notification and even with pre auto for waitlist never seem to open up. Wish they had more stock
Referral Source
Company Response
Thank you, Diane! We appreciate your honest feedback and we're working on more stock! :)
10/05/2022
I am always thrilled with every purchase from the Paisley Heart! Their clothes are great quality and their delivery time cannot be beat!
Referral Source
My friend recommended this online boutique to me and I’m so glad she did.
Company Response
Music to our ears!! Thank you for taking time to give feedback, Virginia!
10/05/2022 , TX
Love the products most of the time. Wish I could afford more.
Referral Source
From Amber Murray
Company Response
Thank you!!
10/05/2022
I love the Paisley Heart! They always have cute tops and their service is awesome! My only complaint would be that items are often waitlisted, which is a good thing for them. :)
Referral Source
Company Response
Thank you, Cindy! It is a good thing but also stressful because we want happy customers, lol. We're working on it always. Appreciate you and your feedback so much!
10/05/2022 , TX
I haven't been in a store for clothes purchases in at least 2 yrs. Nearly every top I own is from The Paisley Heart. Great styles, sizes are almost always (99%) on point, prices are great, returns super easy, fast shipping - what's not to like? My only suggestion would be the addition of washing instructions in the descriptions. That way a consumer knows if an item will likely need dry cleaning, ironing, or expect shrinkage if washed before a purchase. Other than that, I love everything about TPH.
Referral Source
My daughtet
Company Response
You're the best for such a sweet review! Thank you, Toni!! So grateful for you!
10/05/2022 , TX
They pick great products. And price them fairly to stand. The products are high quality.
Referral Source
Friend
Company Response
Thank you so much, Laura!
10/05/2022 , TX
Prices are a little high but competitive with other boutiques.
I do not like their return policy.
Items sell out quickly and are rarely restocked.
They do ship quickly, that's a plus.
Company Response
I appreciate your honest feedback so much! I promise we try out absolute best to keep prices as low as we possibly can and we're always working on getting more stock. Hang in there with us. We're so grateful for you! We'll NEVER take away your fast free shipping. xo
10/05/2022
The Paisley Heart provides fun, fashionable, quality clothing at a great price point. Also the app makes shopping easier than ever before. I love the Paisley Heart!
Referral Source
Company Response
Thank you, Joni!! We love YOU!
10/05/2022 , FL
I have bought several things and really like them all.
Good price, quality and service.
Company Response
Thank you, Sandy!!
10/04/2022 , TX
Very fast service and ease of ordering
Referral Source
Company Response
Thanks, Shannon!!
10/04/2022 , TX
Quick delivery and return service.
Referral Source
word of mouth
Company Response
Thanks so much!!
10/04/2022
Products are good quality. Service is great!
Referral Source
From a friend
Company Response
Thank you, Connie!
10/04/2022 , TX
Excellent customer service and quick shipping. Have not been disappointed at all.
Referral Source
Company Response
Thank you so much, Michelle!
10/04/2022 , TX
It would be great if you offered petite sizes in your flare or boot cut jeans and actually ordered from your distributor for backstock items. Also change your models not when showcasing clothing items online or through the app not everyone is a size small you should do something similar to express they model clothes in a small, medium and large.
Referral Source
Friends
Company Response
Hi Adina, Did you happen to catch Jamie's how to video on how to wear flares if you're petite? She's our 5'3" model. You can catch it on our TikTok or VIP FB Group. It's pretty neat!
In regards to restocking, we base off of authorized waitlists. When we have more than 1 authorized waitlist in an item, we restock at that time. Hope that helps!
We would LOVE to showcase more curvy models. It's hard to find one that has time to model if I'm completely honest. We're definitely still working on it.
We appreciate your feedback so so much! Thank you, Adina!
10/04/2022 , TX
Great selection of inventory & shipping is fast!
Referral Source
Company Response
Thank you, Celia!!
10/04/2022 , TX
Paisley heart is the best. Great products and fabulous customer service. I check their mobile app daily as they are always adding wonderful items. The only place I buy clothes now. I love it!!
Referral Source
A former neighbor.
Company Response
Thank you, Nancy! We love you to pieces! So grateful for you (& your family)!
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