The home is one of the most sacred places, where everything is more personal, and where memories are made. At Twin Star Home, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.
As the longtime leader in electric fireplaces, we will continue to innovate in that category, and further expand our assortment of TV/media furniture into a broader collection of home furnishings designed for office, living room, and multi-functional living.
Our focus is on creating design-rich home furnishings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.
3,180 Verified Customer Reviews
3,180 Customer Ratings and Reviews
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4.8
Overall Star
Rating
5-star reviews
About this Company
The home is one of the most sacred places, where everything is more personal, and where memories are made. At Twin Star Home, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.
As the longtime leader in electric fireplaces, we will continue to innovate in that category, and further expand our assortment of TV/media furniture into a broader collection of home furnishings designed for office, living room, and multi-functional living.
Our focus is on creating design-rich home furnishings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.
2 hours ago
Gihan was fantastic! I really appreciate the support.
3 days ago , CO
Gigi was excellent! Very helpful and very patient when I was trying to find my part order.
4 days ago
Service was great
6 days ago
Overall very positive experience working with the customer service agent who was able to fix the issue with my stand-up desk.
1 week ago , MD
In the beginning it was not good, but when Gigi got involved it improved dramatically. In the end Gigi managed to get me a total replacement for my stove.
Bernie Marsh
1 week ago , TX
The best ever support provided by Twinstar Home ... I always loved the desk which had got from Tresanti Adjustable Height Desk. But unfortunately, The glass was shattered. When I had called to the customer support team for getting some help and from the Day 1 they were very much prompt and supportive in fixing my issue. And when I reached the Technical Manager for some additional support I got to talk with "Gihan Zakhary" and then the process with her was smooth and really faster and I have got my replacement sent to me with in next few days. I am very much happy with the support which I have received from her. And It will help the company to grow and add a lot of good will with the wonderful people Like "Gihan Zakhary".
I am really thankful for the wonderful support received from TwinStar home overall. I would like to give more stars, but I see only 5 in the survey.
2 weeks ago , CA
Was missing the shelf supports that should have come with adjustable shelves. They ordered a replacement part for me right away. Very satisfied.
2 weeks ago , VA
Excellent customer service
2 weeks ago , NY
Mrs. Gihan Zakhary was very helpful to me.
She is one of a kind for helping me.
The company really need a very nice lady like Mrs. Gihan Zakhary.
Thank you. Mrs. Jennifer Williams.
Monday April 1st 20
3 weeks ago , GA
Thaand i was very satisfied nk you Maizie you were so sweet and
3 weeks ago , CA
It took multiple calls and multiple 'escalation ' in order to finally get to someone 'Gihan' who finally helped me.
4 weeks ago , VA
Purchased Duraflame Electric Infrared Quartz Fireplace Stove with 3D Flame Effect, in French Gray from Amazon. Upon opening the box, there was obvious significant damage. The warranty was through TwinStarHome which provided an immediate replacement.
I have been very pleased with the fireplace heater, and most importantly, pleased with the customer service I received from TwinStarHome. The attentiveness to my problem and working towards a speedy resolution was exceptional.
4 weeks ago , FL
My rep was very helpful.
03/15/2024 , PA
Fantastic help, answered and solved every question i had.
03/15/2024 , IA
The representative was very helpful and quick to help me to a solution.
03/14/2024 , IL
Harriet was very professional and personable. She handled my situation very quick and efficiently. She took her time and showed true concern for me. She is definitely an asset for Twin-Star International.
03/08/2024 , NJ
My question was answered promptly and courteously.
03/05/2024 , MO
"Yet" was very professional and helped me with my order.
03/05/2024 , PA
I had trouble trying to access on line so I called customer service, I think the hold time was a little long, but I do understand some call times can be busier than other times. The customer person who answered I think her name is Harriet, was very friendly and helpful and quickly resolved my issue, by emailing a copy of the manual for a fireplace that a friend gave me.
03/04/2024 , CO
Excellent experience. Maizie was right on the spot in diagnosis and part finding and ordering. She was also very pleasant to talk with. Thank you so much.
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